Privacy Policy

Privacy Policy

It is the policy of FamilyForward that we will not collect personal information about you (a visitor to our website) unless you choose to provide us with personal information.


If you do nothing during your visit but browse our website, read pages, or download information, we will gather and store certain information about your visit automatically. This information does not identify you personally. We automatically collect and store the following information about your visit:

  • The Internet domain and Internet address of the computer you are using;
  • The type of browser and operating system used to access our website;
  • The date and time you access our website;
  • The pages you visit; and
  • If you linked to our website from another website, the address to that website.

We use this information to help us make our website more useful to visitors, by learning about the number of visitors to our website and the types of technology our visitors are using. We do not track or record personal information about individuals.


If you choose to provide us with personal information, in an email to FamilyForward or by filling out a form with your personal information and submitting it to us through our website, we use that information only for the purposes you have authorized. We treat emails the same way we treat letters sent to us. While we may be required to maintain certain documents in accordance with our records retention policies, we do not collect personal information for any purpose other than to respond to you.

When you enroll in services with FamilyForward, we collect certain Protected Health Information (PHI) for the purpose of service provision. By accessing services and providing your personal contact information, you are consenting to electronic communications from FamilyForward regarding your services, appointments, health records, and other experiences with the agency. You can opt-out of electronic communications by replying “STOP” to messages or contact a member of our Client Enrollment team at

Additionally, we may contract with companies or persons to provide certain services including text messaging, scheduling software, data analysis and management, promotional services, etc. – collectively known as, Service Providers. We provide our Service Providers with the information needed for them to perform these services for our business. We do not share your personal information with third parties for those third parties’ direct marketing purposes; we do not buy, sell, or share text messaging opt-in information.


We request information when you fill out website forms and correspond with us. Forms that request information from you will clearly indicate information that is required and any information that is optional. It will be apparent when you are on a part of our website that requires personal information, because we will ask for it.


The FamilyForward website provides links to other external sites. This privacy policy does not apply to any external sites. Once you access another site through a link we provide, we recommend that you read the privacy policy of that website.


Contact Liz Beaman, Associate Director of Marketing and Communications, with comments or questions.